Refund Policy
All service providers that register their events with UGtickets.com receive their full payment following an elapse of a 48hour period upon the completion of the actual event. Should a consumer bear any grievances/and or need for a refund for any ticket(s) purchased off UGtickets.com, as a result of extenuating circumstances, the consumer is advised to formally lodge their complaint within 24hours after scheduled date and time of the advertised event. Please refer to our how to Lodge a complaint section for guidance on how to submit your complaint to our dedicated team.
scroll downRefunds for Rescheduled Events
We shall contact you on your provided contact details informing you of any changes that might have occurred and affecting the scheduling of the event that you will have paid for. In the event that you cannot make your event for any reason, Refunds to that event will be entirely to the discretion of the event's organizers & artists, or promoter - However, we shall do all in our capability to help you as much as we can. Please contact us!
Eligibility for Refund:
Cancelled Events
Ghost events
*Exceptions to our refund policy:
Tickets later discounted.
Tickets not bought off the UGtickets.com website.
Tickets resold by vendors
Claims lodged as a result of sentimental discord
For ticket insurance refunds please contact the insurance provider.
How to lodge a complaint:
To lodge a complaint, please click here and be sure to provide the details requested for.
-Ticket number
-Contact details
Our fraud and error prevention team will treat every complaint received with the utmost diligence taking care to protect both the consumer and supplier from unscrupulous individuals that might want to abuse this online ticketing tool.
Once a complaint has been established as genuine, one of our team members will contact you and issue a refund automatically using the most convenient payment method. Please note that we shall be unable to process any refunds for tickets
whose complaints are lodged after the 24hour window following the completion of the event.
Download The Apps
